Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor
related to their self-employed professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you, or a third party designated by you (other than the carrier), took possession of the goods, provided that you have ordered one or more items as part of a single order and these are delivered together;
- on which you or a third party designated by you, other than the carrier, took possession of the last item, provided that you have ordered several items as part of a single order and these are delivered separately;
- on the date on which you, or a third party designated by you (other than the carrier), took or has taken possession of the last partial consignment or the last item, provided that you have ordered goods which are delivered in several partial consignments or items;
- on which you, or a third party designated by you who is not the carrier, took possession of the first item, provided that, as part of an order, goods are delivered on a regular basis over a specified period.
To exercise your right of withdrawal, you must inform us (WERO GmbH & Co. KG, Idsteiner Str. 94, 65232 Taunusstein, Telephone no.: 0612897570, email address: reklamation@wero.de) by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
You may also exercise your right of withdrawal online by clicking a button labelled accordingly (“Withdraw from contract” or similar wording) on our website (https://www.wero.de/widerruf). If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) containing information on the content of the notice of withdrawal, as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with
with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us
), without undue delay and at the latest within 14 days of the day on which we receive notification of
your withdrawal from this contract. We will use the same payment method for this refund as you used for the
original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided evidence that you
have returned the goods, whichever is the earlier.
You must return the goods to us without delay and, in any event, no later than 14 days from the day on which you informed us of your withdrawal from this
contract, you must return or hand over the goods to us. The deadline is met if you post the goods before the expiry of the 14
-day period.
You shall bear the direct costs of returning the goods.
You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition,
properties and functionality of the goods.
Grounds for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the
consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
- for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be supplied no earlier than 30 days after the conclusion of the contract
and whose current value depends on market fluctuations over which the trader has no influence;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, if their
seal has been broken after delivery;
- for the supply of goods where, due to their nature, they have become inseparably mixed with other goods after delivery;
- for the supply of audio or video recordings or computer software in a sealed package, where the seal has been removed after
delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To WERO GmbH & Co. KG, Idsteiner Str. 94, 65232 Taunusstein, email address: reklamation@wero.de :
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notifications)
- Date
(*) Delete as appropriate
Download PDF version