Cancellation policy
Cancellation policy for consumers
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of cancellation, you must inform us at
WERO GmbH & Co KG
Idsteiner Str. 94
65232 Taunusstein
Telephone number: 0612897570
Fax number: 06128975750
E-mail address: info@wero.de
by means of of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract to . You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation to before the cancellation period expires.
Consequences of cancellation
If you withdraw from this contract , we shall reimburse to you all payments received from you , including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us ), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction , unless expressly agreed otherwise with you ; in no case will you be charged any fees for this repayment . We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract to or to . The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
The right of cancellation expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to:
WERO GmbH & Co KG
Idsteiner Str. 94
65232 Taunusstein
Fax number: 06128975750
E-mail address: info@wero.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract concerning the purchase of the following goods (*)/the supply of the following service (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only for notification on paper):
Date:
(*) Delete as appropriate
